On to the second Jessamyn presentation!
The links to this presentation are at: http://www.librarian.net/talks/wla2/.
Libraries are becoming a place that the digital divide is most evident. We are "mission critical."
I'll have to check at my library to see if the card catalog is still being missed. I know that in the small library I directed, we got the comment at least once a week about wondering why they had to use computers and not the card catalog. Not that we are bringing it back!
She showed a fascinating slide that indicates that 1.9% of people said that their reason for not using the Internet recently was they had "never heard of" it! Yikes! Equally interesting was the 15% that said they didn't know how and another 15% that said they don't like computers. Best for libraries is that no equipment was the top reason cited.
She recommends that seniors purchase laptops and use the library wifi, so then they can be helped by their librarians. Plus they save on Internet access charges. Interesting...
I enjoyed her talking about library work as "clean work" with air conditioning in the summer. I think in the small libraries in our area, that holds true. If not for the director, then for the library staff.
22% of American adults have never used the Internet or email. 33% are the highly wired elite (me). And then there is everyone else.
It is no longer true that the longer you have been using the Internet, the more you know how to do. Now it is whether you have broadband or not. Those with broadband will be doing more advanced things online. Oh dear, my gopher practice will not stand me in good stead any longer...
Poverty and race factor into the digital divide in interesting ways. Menasha has a large Hispanic population, but they use the Internet at about the same rate as white people. Unfortunately, that is not the same for African Americans. They use the Internet about 13% less than Caucasians.
Age is a huge barrier as well for seniors. With only 26% of those over 65 using the Internet regularly.
As a library administrator, I applaud her for saying that the tech dilemma is a management issue. Do we see technology as a priority? Everything costs money, not just technology. Upkeep does take time, but if you have someone on staff who enjoys technology, they often embrace upkeep or at least don't complain as loudly as others. This applies to Jessamyn's final point that not everyone on staff has to learn about the nuts and bolts of technology. The library needs a transparent system to fix damaged/broken technology.
We are designing our website now with meeting after meeting. She encourages decisiveness in making a choice and moving the discussion forward. Everyone can problem solve and have input, but not endless debate. This is certainly something that I may have to consider...
The computers are not going away! Sounds so simple, but I know of librarians who just complain about computers and don't accept them as a permanent fixture.
Great idea about forming a Technology Advisory Panel... That may be a large part of our upcoming Technology Plan. Very interesting way to pull people from the community into the process and have support for changes.
I had thought about not attending this one because I am no longer running a small library, but I got lots of good ideas from it.