2008 WAPL - Unintended Consequences
Rene Bue and Tammy Pineda
Welcome sign with multiple languages. Very inviting to diverse people entering library.
ALA sees this as a crucial priority for libraries. We must do this!
Problems with terms: culture, diversity, immigrant. There is no such thing as a single Hispanic culture.
Involve underserved communities in planning new services.
Form partnerships!!!
Barriers:
Illiteracy - could be unable to read in any language
Reading level of library information - keep it simple but not condescending
Dependence on flyers and print ads - create partnerships to promote programs through other agencies, businesses, etc. Use word of mouth.
Signage issues - clearly display language collection
Language
What languages are spoken - know the ethnic background beyond Hispanic. Ask the public schools.
Policies, programming, etc. in other languages - make sure you are getting qualified translators.
Lack of bilingual staff and programs
Poverty
Change of address - train staff to work with people in poverty
No proof of address - be more flexible - accept photo IDs from other countries
Fines - may not have a vehicle; free bus tokens for children to return home
Unattended children - programs to accommodate working parents; do dual programming or family programming
Transportation
Is library on a major street? - more programs outside of library; Summer Reading programs taken to outlying/underserved locations
Does bus run regularly during library hours?
Is your library in a safe location? - Fear that library information is shared with immigration. Let other organizations help promote that the library will welcome all.
Cultural Issues - Train staff! Talk to the populations you are trying to reach.
Diversity of cultures
Education level
English abilities
Legal status
Religious issues
Cultural norms
Libraries in Latin America
Have academic focus
Many not lending libraries
Limited access to tech
Little children's programs or services
Few entertainment materials
High school language classes - do the programs for you.
ELL teachers can distribute information.
Have front-line staff reflect your community's makeup.
Offer pay differential for additional languages.
Something is not always better than nothing.
BE BRAVE!